Terms and Conditions

The Two Hippos Store® – Terms and Conditions of Sale


THESE TERMS AND CONDITIONS OF SALE ARE AN AGREEMENT (“AGREEMENT”) BETWEEN YOU AND THE TWO HIPPOS, LLC (TH)  TO PURCHASE THE ITEMS IN YOUR ORDER. PLEASE READ THIS AGREEMENT CAREFULLY.  BY SUBMITTING YOUR ORDER (1) YOU AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, (2) YOU ARE CONSENTING TO ENTER INTO THIS AGREEMENT IN ELECTRONIC FORM, AND (3) YOUR CLICK SHALL CONSTITUTE YOUR ELECTRONIC SIGNATURE ACCEPTING THIS AGREEMENT.If you do not wish to accept this agreement, you should not order any products through our website.

Orders and Acceptance:

By submitting an order, you represent and warrant that all information you have entered for the order is accurate.  We do not currently accept orders from all addresses for on-line sales.  We only accepts orders shipping within the United States.  We do not accept orders that ship to US territories such as Puerto Rico, Guam, etc. or to post office boxes.  We are proud to accept orders shipping to our military APO/FPO addresses.  We will issue an email notifying you when your order has been shipped.

Order Cancellation/Change Policies:

As soon as you submit your order, we immediately begin processing your shipment.  Therefore, once an order is submitted through the on-line store, we are unable to cancel or change it, unless you contact us within 1 hour of purchase.

Product Descriptions:

We do not warrant that product descriptions or other content of our website are accurate, complete, reliable, current, or error-free.  Each product is warranted as outlined in our Warranty Policy (see below).  Actual products may not be identical to items pictured.

Pricing:

All prices on our website are listed in U.S. dollars.  Prices do not include taxes, shipping or handling which shall be charged on all orders, as applicable, and will be indicated at the time of your order.  You are responsible for paying any use, value-added or other taxes and all shipping fees imposed on your purchases.  In the event a product is listed at an incorrect price due to typographical or other error, we reserve the right to cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted and whether or not your credit card has been charged.  If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.

Lack of Availability:

We do not guaranty availability of our products.  If an item you have ordered is not in stock after the order has been placed, we will contact you with information regarding the next available ship date.  You will be given the option to cancel your order if the next available ship date is more than 30 days after the date of your order.

Payment:

All payments must be made by VISA, MasterCard, American Express, Visa debit card or MasterCard debit card.  No other payment methods are currently accepted for purchases from Two Hippos®.  Your rights as a cardholder are governed by your card issuer agreement and not this Agreement.  You agree to notify us within sixty (60) days after any discrepancy appears on your credit card statement or such discrepancy will be deemed waived.  If we do not receive payment from your credit card issuer or its agent, you agree, upon demand, to pay all amounts due.  TH is not responsible for any unauthorized amounts billed to your credit card by a third party.

Two Hippos LLC
1850 SW 8th Street Suite 208-D
Miami, FL 33135
(This is our manufacturing facility, it is not a retail store and is not opened to the public)

Returns should be shipped to:
122 SW 23 Road
Miami, FL 33129

1-855-TWO-HIPPOS (1-855-896-4477)
customerservice@twohipposstore.com